Privacy Policy

At FollowUpHQ, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information you provide directly to us when you create an account, including your name, email address, and password. We also collect the contact information and follow-up data you enter into the application.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, send you email reminders for scheduled follow-ups, respond to your comments and questions, and send you technical notices and updates.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only to operate our services (such as payment processing through Polar, our Merchant of Record) or when required by law.

Data Security

We implement industry-standard security measures to protect your information, including HTTPS encryption, secure password hashing, and protected database access. Your data is accessible only to your account.

Data Retention

We retain your information for as long as your account is active. You may request deletion of your account and associated data at any time from your account settings. Deleting your account does not delete billing and transaction records that Polar, as our Merchant of Record, retains independently in accordance with its own policies.

Cookies

We use session cookies to keep you logged in and remember your preferences. We do not use tracking cookies or third-party advertising cookies.

Third-Party Services

We use Polar for payment processing. Your payment information is processed directly by Polar and is never stored on our servers. Please review Polar's Privacy Policy for details.

We use Railway to host our application and database. Your account and application data resides on Railway's infrastructure.

Your Rights

You have the right to access, correct, or delete your personal data. You may update your profile information from your account settings or contact us to request data deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website.

Contact Us

If you have questions about this Privacy Policy, please contact us.